Privacy Policy for aqarratti

Last Updated: December 9, 2025

Introduction

Welcome to aqarratti, a property management platform operated by Trivos Labs FZCO ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at www.aqarratti.com.

By using aqarratti, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Login credentials and authentication information
• Property ownership and management details
• Tenant information (as property manager)
• Payment information for subscription services
• Communications with our support team

Property and Lease Information

• Property addresses and details
• Lease contracts and Ejari documents
• Rent payment records and cheque information
• Maintenance requests and records
• Building and unit information

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data and analytics
• Cookies and similar tracking technologies
• Log files and error reports

Documents and Files

• Ejari contracts uploaded for AI processing
• Emirates ID copies and visa documents
• Payment receipts and invoices
• Parking registration documents
• Any other documents uploaded to the platform

How We Use Your Information

We use the collected information for:

• Service Provision: Operating and maintaining the aqarratti platform
• AI Processing: Extracting data from Ejari contracts using Amazon Bedrock AI
• Account Management: Creating and managing your account
• Payment Processing: Processing subscription payments
• Communication: Sending service updates, notifications, and support responses
• Analytics: Understanding platform usage and improving our services
• Compliance: Meeting legal and regulatory requirements in the UAE
• Security: Protecting against fraud and unauthorized access

Data Security

Your data is stored on AWS servers in the UAE region. We implement industry-standard security measures including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of data at rest
• Multi-factor authentication (MFA) options
• Regular security audits and monitoring
• Access controls and role-based permissions

Your Rights

Under UAE data protection principles, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Objection: Object to certain data processing activities
• Data Portability: Receive your data in a structured format

To exercise these rights, contact us at ai@trivoslabs.com.

Data Retention

We retain your data for:

• Active accounts: Duration of subscription plus 1 year
• Lease records: 7 years (UAE legal requirement)
• Financial records: 5 years (UAE tax compliance)
• Backup data: 90 days

Cookies and Tracking

We use cookies and similar technologies for session management, user preferences, analytics, and security. You can control cookies through your browser settings, but this may affect platform functionality.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on the platform. Continued use after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions or concerns:

Compliance

This Privacy Policy is designed to comply with UAE Federal Data Protection Law, Dubai Data Law, TDRA guidelines, and industry best practices for data protection.